Thirdsoft, Inc. · Effective August 26, 2026

Aim+ Support

Get help with purchases, account access, licensing, device connections, or installation.

Contact support

Our direct support address is being finalized. Until it is published, use the Contact publisher option on the Aim+ Microsoft Store listing. The listing will become available when Aim+ is released.

Purchase or refund help

Stripe Managed Payments handles transaction-level support as merchant of record. Use the order-management link in your Stripe receipt or Link account, or contact us for product-specific help. Never send your full card number. See the Refund Policy for details.

Account and device help

Magic links expire after 10 minutes. Request a new link if yours has expired. Aim+ supports one connected PC at a time; disconnect the current PC from your account before connecting another.

Driver and compatibility help

Include your Windows version, controller model, and whether ViGEmBus and HidHide are installed. Aim+ cannot guarantee compatibility with every game, driver version, or third-party platform rule.