Thirdsoft, Inc. · Effective August 26, 2026

Aim+ Support

Get help with purchases, account access, licensing, device connections, or installation.

Contact support

Email support@thirdsoft.io from the address on your Aim+ account. Include the app version, a description of what happened, and any exact error message. Do not send passwords, license tokens, or payment-card details.

Purchase or refund help

Stripe Managed Payments handles transaction-level support as merchant of record. Use the order-management link in your Stripe receipt or Link account, or contact us for product-specific help. Never send your full card number. See the Refund Policy for details.

Account and device help

Magic links expire after 10 minutes. Request a new link if yours has expired. Aim+ supports one connected PC at a time; disconnect the current PC from your account before connecting another.

Driver and compatibility help

Include your Windows version, controller model, and whether ViGEmBus and HidHide are installed. Aim+ cannot guarantee compatibility with every game, driver version, or third-party platform rule.